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Terms & Conditions of use

These Terms and Condition of Use are the legally binding terms to govern your use of the Services, as defined below and this Website. Please read these Terms and Conditions of Use carefully and thoroughly before using the Services or this Website.

These Terms and Conditions of Use together with our Privacy Policy and any other documents that we have supplied or shall supply to you in the future (the “Agreement”), constitute a legal and binding agreement covering the use and provision of the “Services” whether on the Website or through any other means by Bitvault ("Bitvault" or "us" or "our" or "we") to you as an individual customer of Bitvault ("you" or "your").

Your Acceptance of this agreement

If you do not agree with any of the terms of this Agreement please do not use the Services or this Website. By using this Website and/or the Services you are deemed to have irrevocably agreed to this Agreement and its terms. Please note that this Agreement may be revised and reissued without any notice at any time and we shall supply all amendments and updates to you by email at the address provided for this purpose. It is your responsibility to ensure that your personal data is updated at all times to allow for proper communication to you on matters regarding this Agreement. You should visit and review this Website regularly to familiarize yourself with the current Agreement terms, and you shall be required to agree to any amendments and updates once you log into your account following such change. Nevertheless, all changes shall be effective as of the date specified in each communication to you alerting you to changes.

1. Definitions

Applicable Law means any laws, rules, regulations or the terms and conditions of any license, permit, consent or authorisation in any jurisdiction which are applicable to either us or to you or the performance or use of the Services, as defined below under this Agreement.,

Crypto Currencies means Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH) and Ethereum Classic (ETC), or any other virtual and Digital Currency and any tokens offered by Bitvault from time to time.

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

Data subject means an identifiable natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Digital currency means a payment method which exists only in electronic form and is not tangible.

End User means any natural or legal entity which is entering into a Transaction with you (in the event of businesses/merchants).

Merchant or Retailer means anyone who intends to sell goods and/or services and who wishes to accept and permit payments and withdraws in any Crypto Currencies from its’ End users as a method of payment.

Personal Data means any data which relates to natural persons that can be identified by means of this data and includes name, identification number, location data or any online identifier.

Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed;

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Data Controller;

Software means the software that you are required to download from us and utilize in order to allow you to participate in the Services, including any related documents, programs or any alterations, enhancements, modifications, or updates to the software;

Third Party means, for the purposes of data protection, a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;

Transaction means any transaction between you and your End users for the purchase of goods or services from you involving the Services, supplied by or through us.

Website (s) means bitvault.com, the website operated and promoted by us, and any related website and/or mini site.

2. Bitvault Services

Bitvault is an electronic platform that enables the following services (the “Services”):

2.1 exchanging between Crypto Currencies;

2.2 providing Crypto Currencies payment processing services for you and Merchants;

2.3 operating, storing and maintaining Crypto Currencies in wallets.

3. Your Responsibilities

3.1 You may only act on your own behalf, and only use one (1) user account at any time. Note that multiple or linked accounts are not permitted unless agreed and notified to us expressly in advance and approved in writing, and we may terminate any additional accounts, without any prior notice to you as per our sole discretion.

3.2 You may only use your own account to trade and carry out any transactions thereon;

3.3 You are solely responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access your account with Bitvault. You must take all necessary and reasonable precautions to secure the passwords and access to your account, including following our password policy regarding changes and security of passwords, limiting access only to yourself, changing these regularly and enabling two factor authentication on your account, and immediately alerting us to any unusual or unauthorized activity on your account.

3.4 You are not allowed to sell, borrow, share, dispose or otherwise make available your account or any detail thereof to people or entities other than yourself.

3.5 Your account can not be used to act as an intermediary or broker for any person or entity.

3.6 Your account must not contain any misleading or fraudulent information, including, but not limited to having a non-personal phone number, creating fake reputation information, faking your country of origin or providing fraudulent identification documents. You are solely responsible to notify and update us of any change to your personal details. We may at any time require you to complete or to re-take our ID verification process and may also require you to submit any additional identification and/or documents, as we deem fit. Failing to fully comply will be considered a breach of this Agreement. We may also use proprietary fraud and risk modeling procedures when assessing the risk associated with your account and reserve the right to suspend or to revoke accounts which do not comply with our risk and anti-fraud procedures from time to time.

3.7 You must fully comply at all times with all of the terms of this Agreement. We may terminate, close, suspend, or limit your access to your account or to other Services we offer, and/or limit your access to your Crypto currencies balance for up to (180) a hundred and eighty days (or longer if pursuant to a court order or other legal process) if you violate any of the terms of this Agreement or any other agreement you enter into with Bitvault.

3.8 You hereby agree and authorise us to receive, hold and disburse funds on your behalf and to take any and all actions that we deem necessary or desirable to provide the Services and to comply with all Applicable Laws.

4. Registration of Account

4.1 In order to use the Services, you must open a Bitvault account. When you open an account, you are required to provide us with your email address (the “Registered Email”), and if applicable in the conduct of business: website details. The information you provide must be accurate and complete, and you must inform us as soon as practical of any changes to such information and ensure that all information held by us is true, accurate and complete. Changes must be sent to support@bitvault.com . We may require additional information or documentation from you such as, but not limited to, your date of birth, tax identification number or government-issued identification, and we may also obtain information about you from third parties, such as credit bureaus and identity verification services, and you hereby consent to us obtaining such additional information. We have the right to reject your account registration, or to later on terminate, close or limit your Bitvault account, if you do not provide us with accurate, complete, true and satisfactory information.

4.2 In case your account with us is determined to be a higher-risk or higher volume category, we reserve the right to contact you and request further details, for enhanced due diligence assessments. These can include additional ID or proofs of residence, or bank statements, or in the event of a business, information about your shareholder and ultimate beneficial owners as well as all directors and relevant documentation of any of your licenses permits and authorizations. Note that our due diligence processes will be more extensive for higher risk and higher volume category accounts and these may be subject to a separate agreement and a different fee structures for supporting that account in compliance with Applicable Laws and our own internal risk programmes.

4.3 Upon opening an account with Bitvault, you are hereby required to choose a unique username (registered email address) and password. You must keep your username and all access credentials secure and confidential at all times and not share these with anyone else. You should not allow anyone to use your account or use the account from any public computer or shared mobile phone. You are solely responsible to keep your access credentials private and we will not be liable if you disclose your username and password to someone else. Furthermore, you acknowledge and agree that it is your sole responsibility to maintain, at all times the safety and security of access to the funds held in your online wallet.

4.4 If you suspect that someone has retrieved your password, you must, as soon as practically possible change your password through the Bitvault website. If you have a security concern with your account, you can contact us immediately by email on support@bitvault.com. If you forget your password, it is possible to reset your password through the Forgotten Password Link. An email with instructions will be sent to your Registered Email. In case you did not receive these instructions within one (1) hour, you should contact us immediately.

4.5 Your password will automatically expire ninety (90) days after it was created, and every ninety (90) days thereafter. You will then have to create a new and different password prior to accessing your account.

4.6 Bitvault does not allow for any changes to be made to your Registered Email. Furthermore, Bitvault will NEVER ask for your email and password credentials, therefore please be wary of any such requests and always keep you password safe.

4.7 It is entirely at our discretion whether to accept your registration for a Bitvault account. We shall do our best to inform you of the reason in the event we refuse to open an account for you, but we are not bound to do so nor to provide you with any further details.

5. Identity Verification

5.1 In order to use certain features of the Services, including certain transfers of bitcoin and/or currency, you may be required to provide Bitvault with certain personal information, including, but not limited to, your name, address, telephone number, email address, date of birth, taxpayer identification number, passport copy, utility bills or acceptable proof of address and information regarding your bank account (e.g., financial institution, account type, routing number, and account number). Bitvault may also require you to answer certain questions or take actions in order to verify your identity, provide the Services to you, or comply with Applicable Law. In submitting this or any other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update Bitvault if any information changes. You hereby acknowledge that Bitvault may, directly or through third parties, (i) make any inquiries we consider necessary to verify your identity and/or account information, and (ii) request and obtain any consumer report, credit report or similar information relating to you and to take action we reasonably deem necessary based on the results of such inquiries and reports. All personal data acquired and processed for such purposes shall be handled in accordance with our Privacy Policy.

5.2. It is mandatory to conduct Time-based One-Time (“TOTP”) as a Two (2) Factor Authentication Procedure (the “2FA Procedure”) for any Crypto currency withdrawals or transfers. Therefore, we have implemented a new and secure wallet storage and provide you with a 2FA Procedure. For the purpose of this Agreement, TOTP is an algorithm that computes the current timestamp and secret key stored in your device. This secret key is updated every 30 seconds, and we highly recommend you implement it by downloading the Google Authenticator app, but other solutions are available as well, depending on your device.

5.3 We will automatically lock your account for thirty (30) minutes after five (5) failed login attempts (the “First Lock up Period”). If you fail to login five (5) consecutive times after the First Lock up Period, your account will be locked indefinitely. In order to unlock your account then, you will need to contact our support at support@bitvault.com.

5.4 Only applicable to merchant/business accounts: In order to change your bank details, Bitvault prior written approval is required. For that purpose, you will have to contact your account manager or b2b@bitvault.com.

5.5 Only applicable to merchant/business accounts: We will only transfer fees and all amounts due to you to the designated bank account you provided upon your registration. As per our policy, we do not allow third party wire transfers.

5.6 Only applicable to merchant/business accounts: You acknowledge and agree that any changes to your bank account details, if approved, may result in an increase in fees and may further result in change of Bitvault bank account for servicing such a new account.

6. Representations and warranties

6.1 Your use of the Services is subject to several important restrictions. Specifically, you represent and warrant to us that:

6.1.1 you have the requisite authority and capacity to enter into this Agreement;

6.1.2 you have the right, power and authority, and have taken all action necessary, to execute, deliver and exercise your rights and perform your obligations under this Agreement;

6.1.3 the execution of this Agreement and the performance of your obligations and duties hereunder do not violate the terms of any other agreement to which you are a party to or by which you are otherwise bound;

6.1.4 Your use of the Services and the Website will not contravene any Applicable Law and You accept full responsibility for ensuring that your activities are legal in the jurisdiction in which you are located. Bitvault accepts no liability with respect thereto.

6.1.5 You further confirm that you are not located in any territory enlisted on the following sanctions list: https://www.gov.uk/government/publications/financial-sanctions or the following countries: the United States of America and its dependencies: the United States of America, Australia, China, North Korea, Russia, Pakistan, Bangladesh, Cambodia, Bolivia, Algeria and Macedonia (the “Restricted Territories”). It is your sole responsibility to check and review the Restricted Territories list periodically to ensure that you are not located in any of the Restricted Territories. Additionally, you hereby acknowledge that any attempt to circumvent this restriction (including but not limited to using proxy or a VPN or any other similar service that manipulates your real location, or by providing us with false or misleading information regarding your location, residency or citizenship) is a material breach of this Agreement and may result in us terminating your account and may constitute a criminal offence under Applicable Laws.

6.1.6 Your use of the Service will not relate to sales or purchases of (i) any unlawful material (ii) any illegal narcotics, research chemicals or any controlled substances which require a license or permit of any kind unless you have obtained all required authorization and licenses and Bitvault prior written approval, (iii) cash or cash equivalents, including derivatives, unless you have obtained all required permits and licenses required for the operation of such derivatives and cash and cash equivalent (iv) items that infringe or violate any copyright or trademark (v) ammunition, firearms, explosives, weapons or knives regulated under applicable law (vi) adult content or (vii) any material that violates right of privacy or confidentiality;

6.1.7 You recognize that storing, distributing or transmitting unlawful material could expose you to criminal and/or civil liability. In case a claim is brought by a third party regarding publication of unlawful material, which you had contributed to the Website, you agree and understand that all materials publicly posted (other than by us) or privately transmitted on or through the Website are your sole responsibility.

6.1.8 Your use of the Services will not involve gambling or any other activity with an entry fee and a prize, including, without limitation casino games, sports betting, horse or greyhound racing, lottery tickets, raffles or contests or other ventures that facilitate gambling, and sweepstakes, (the “Gambling”) unless you have obtained Bitvault prior written approval, or in the event that you hold all requisite permits, approvals and licenses required in order to offer Gambling, and that you (and/or your customers) are located exclusively in jurisdictions where the Gambling are permitted by law.

6.1.9 In addition, you shall not publish, make available on the Website, post emails, submit to or publish through forums or advertise or use the Services or take any action that may in any way:

(i) damages us or our goodwill, is libelous, threatening or disparages us;

(ii) shows any personal information of third parties in violation of any Applicable Law;

(iii) supports pyramid or Ponzi schemes, matrix programs or illegal schemes;

(iv) is associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card;

(v) provides credit repair or debt settlement services;

(vi) is designated at children by exposing them to inappropriate content;

(vii) advocates or promotes illegal activity;

(viii) misrepresents your identity or any of your contact details, or the content you publish and/or promote on the Website;

(ix) solicits funds, advertisers or sponsors;

(x) disrupts the normal flow of dialogue in the Website, including but not limited to,, affecting the ability of End Users to engage in real time activities via the Website;

(xi) copies any other pages or images, including but not limited to content, graphic, design or any part thereof or resembles the look and feel of any of the Website, except with prior appropriate authority;

(xii) amounts to 'data warehousing' (i.e., using any web space made available by us to you as storage for large files which are only linked from other sites).

(xiii) disobeys any policy or regulations established from time to time regarding the use of this Website or any networks connected to this Website;

7. Our right to reject

7.1 We reserve the right, under our sole discretion, to decline to process a sale or trade if we suspect that it violates this Agreement or might exposes us, you, other customers, purchasers, or other third parties to any damage or harm or any legal proceeding. If we reasonably suspect, or we receive notice from any law enforcement authority or licensed institution providing services that your Bitvault account has been used for an illegal purpose, you irrevocably authorize us to share any Personal Information we deem fit about you, your Bitvault account, and your account activities with any law enforcement agency, to the extent it is such required.

8. Our right to inspect

8.1 We may ask for permission to inspect your business location, in connection with your use of the Services or the Website or specific Transactions. If you refuse our request, we may suspend or terminate your Bitvault account without further notice.

9. Your use of third party services

9.1 In using the Website or the Services, you may be offered services, products and promotions provided by third parties, according to our Privacy Policy. If you decide to use these third-party services, you do so at your own risk and you are solely responsible for reviewing, understanding and complying with the associated terms and conditions. We expressly disclaim any liability for the third-party services and are not responsible for the performance of the third-party services or suppliers.

10. Security and Forks in the Blockchain

10.1 Forks on the Relevant Blockchain Please refer to our Help section on how Bitvault deals with forks in the Bitcoin and other blockchains.

11. How we collect, use and share informations

11.1 In order to provide you with the Services, we may share information about you and your Bitvault account with third parties, including but not limited to your bank and purchasers. Please refer to our Privacy Policy for further information on how your data is collected, stored, used and shared. 11.2 We may, if so required by law, and without any notice to you or your consent, use your information in order to prevent fraud and/or crime and to maintain and comply with our regulatory compliance requirements.

12. Our ownership of the services, the website and the software

12.1 You agree and acknowledge that we own all right, title and interest to and in the Services, the Software, technology tools and content, the Website, the content displayed on the Website, and other documents and materials produced by and related to Bitvault (collectively, the "Bitvault IP").

12.2 You are only permitted to use the Services and the Bitvault IP to accept and receive payments, according to this Agreement. By accepting this Agreement, we grant you a personal, limited, revocable and non-transferable licence to use the Bitvault IP, without the right to sub-license. You shall not rent, lease, sub-license, distribute, transfer, copy, reproduce, download, display, modify or timeshare the Bitvault IP or any portion thereof, or use the Bitvault IP as a component of or a base for products or services prepared for commercial sale, sub-license, lease, access or distribution, or for any other purpose.

13. Submissions, posting and emails

According to our policy, Bitvault welcomes feedback and suggestions of a positive and constructive nature. On the other hand, kindly note that any ideas and suggestions you provide are made on a voluntary basis and will not be compensated in the event that these are implemented.

14. Computer viruses

14.1 You acknowledge and agree that we shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer programs, viruses, spyware, scareware, Trojan horses, worms or other malware designed to interrupt, destroy or limit the functionality of your computer, software, hardware, telecommunication systems or any other equipment, or any phishing, spoofing or any other cyber attack.

15. Fees

15.1 We charge a processing fee on all transactions. When the account is created we will inform by email our fees.

15.2 You will pay our fees on such basis and with such frequency as we request.

16. Methods of Settlement

16.1 We will clear the payments over the Crypto currency peer-to-peer payment network and post the balance to your accounting ledger, according to your preference settings. The debits and credits to your accounting ledger are funds temporarily held by Bitvault until settlement.

16.2 You can receive a settlement in Crypto currency. You assume volatility risks of the currency in which you choose to be settled, including but not limited to the volatility risk of the Crypto currency value.

17. Right to Withhold or freeze funds

17.1 We reserve the right to withhold all funds due to you as well as to set-off from future amounts any funds payable to you under this Agreement if:

17.1.1 we suspect, under our discretion of any fraudulent activity in connection with your account, or the products or services you provide;

17.2.2 we determine, under our sole discretion, that you have engaged in any forbidden activity under this Agreement, including, but not limited to any activity in connection with the Restricted Territories;

17.2.3 we suspect any breach of any of your representations, and warranties under this Agreement;

17.2.4 you delay in providing us with all required information, documentation which might be reasonably requested.

18. Account Termination

18.1 You may close your Bitvault account at any time (the “Account closure”).

18.2 You acknowledge that any fees incurred before the Account Closure will become due immediately upon closure. Additionally, you agree and consent that any funds not yet paid to you shall be remitted. Moreover, if at the Account Closure, your account balance is less than our minimum transfer amount, you may be responsible to cover any transactions fees that might be charged due to such funds transfer.

18.3 We may terminate this Agreement and close your account, at our discretion, at any time, upon notice to you via email communication.

18.4 We may also terminate this Agreement and/or close your account or limit or suspend your access to the Services, and the Website for up to (180) a hundred and eighty days (or longer if pursuant to a court order or other legal process) and/or withhold or confiscate funds, immediately if we suspect of any of the following:

18.4.1 you have failed to comply with the provisions of this Agreement, with respect to breach of the Restricted Territories;

18.4.2 you pose an unacceptable fraud risk to us;

18.4.3 you provided any false, incomplete, inaccurate or misleading information;

18.4.4 we are so required by law or court order.

18.5 You hereby agree and consent that upon termination or suspension of your account by us you:

18.5.1 are still bound by the provisions to Agreement;

18.5.2 immediately stop using the Services;

18.5.3 any license granted to you by us under this Agreement shall be terminated immediately.

18.6 We reserve the right (but have no obligation) to delete or retain all of your information and account data stored on our servers, under our sole discretion or if so required in order to comply with Applicable Laws or court orders.

18.7 We will not be liable to you or any third party for any losses that you may incur in connection with termination or suspension of your account; or of termination of access to your account; or to our Services or for the deletion of your information or account data.

19. Data protection

19.1 Bitvault is committed to respecting and preserving all your rights as data subject at all times. We take privacy and data protection seriously and we will manage your personal data transparently and in a fair and lawful manner.

19.2 Your personal data may be provided to trusted third-party processors for the purposes of identity verification, account verification, customer care and client communication services, credit reference, fraud prevention, business scoring, credit scoring, placing of monetary deposits, transfer of payments, debt collection and recovery. Such processing shall be conducted in compliance with all legal requirements as well as our strict Privacy and data protection codes and policies.

19.3 Bitvault may transfer your data to other company offices or other group companies for purposes connected to the management and administration of the Data Controller’s business.

19.4 We may, if necessary, transfer your data to other company offices or other group companies or to trusted third parties located outside the European Economic Area for administrative purposes, storage and/or compliance with legal or contractual obligations and for the purposes of product and service provision. Such transfer shall only be affected to third countries or territories providing sufficient and appropriate safeguards to your personal data in compliance with all legal requirements as well as our strict privacy and data protection codes and policies.

19.5 Your personal data shall not be processed for purposes other than those it was collected for; should further processing be required, you will be informed of that purpose and provided with all necessary information.

19.6 You have the right to request access to and rectification of your personal data as held by Bitvault, the right to restrict processing, the right to object to processing, the right to data portability as well as the right to be forgotten, in certain circumstances. Such requests will in no way affect the lawfulness of processing prior to the lodging of any of the above requests.

19.7 You are responsible to provide us with personal data that is correct and inform us of any changes occurring in your data in writing in order that we may take all reasonable measures to keep our records in your regard correct and up to date.

20. Indemnity

You agree to indemnify Bitvault, its affiliated and related entities, and any of its officers, directors, employees, agents, joint venturers and representatives from and against any claims, costs, losses, liabilities, damages, expenses and judgments of any and every kind (including, without limitation, direct and indirect costs, expenses, and lawyers' fees) arising out of, relating to, or incurred in connection with any claim, complaint, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement; (b) your wrongful or improper use of the Services or the Website; (c) the products or services sold by you through the Services, including but not limited to any claims for false advertising, product defects, personal injury, death or property damage; or (d) any other party’s access or use or misuse of the Services by using your account access password information.

21. No Warranties

21.1 We provide the Services and the Website on an “as is” and “as available” basis, and your use of the Services and the Website is at your own risk. We provide the Services and the Website without warranties of any kind, whether express or implied (including, without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement), to the maximum extent permitted by Applicable Law. Without limiting the foregoing, we do not warrant that the Services (and our Website): (a) will operate error-free or that defects or errors will be corrected; (b) will meet your requirements or will be available, uninterrupted or secure at any particular time or location; (c) are free from viruses or other harmful content.

21.2 We do not endorse, warrant, guarantee or assume responsibility for any product or service offered or advertised by you or any third party through the Services or the Website, and we will not be a party to nor monitor any interactions between you and third-party providers of products or services.

22. Limitation of Liability

22.1 In no event will we be liable to you or any third party for any direct, indirect, special, incidental, consequential, exemplary or punitive damages or any loss, theft, disappearance, or damages for lost profits, lost revenues, lost data or other intangible losses that result from the use of, inability to use, or unavailability of the Services or the Website, caused by your breach of this Agreement.

22.2 In no event will we be liable to you or any third party for any damage, loss or injury resulting from hacking, tampering, virus transmission or other unauthorised access or use of the Services or the Website, your Bitvault account, or any information contained therein.

22.3 In no event will our aggregated liability for any damages arising in connection with the Services or the Website exceed the fees earned by us in connection with your use of the Services or the website during the six (6) months period immediately preceding the event giving rise to the claim for liability. The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdictions.

23. Disputes with Bitvault

23.1 The balance in your account is usually final and binding. All calculations in connection with the Services or any amounts payable to you, will be made by us and based solely on our records, and our calculations are final and binding unless in the event of any bonda fide dispute and supported by relevant evidence as appropriate.

23.2 In case you found an error in our calculations, you should send us a notice to support@bitvault.com of the error no later than thirty (30) days from the date the Transaction you are contemplating occurred (the “Error Notice”). The Error Notice should include the following details: (i) sufficient information to fully identify you; (ii) your account details and (iii) sufficient information regarding the Transaction you are contemplating or otherwise believe to have been somehow erroneous.

23.3 We will use our best efforts to provide you with a prompt answer, within thirty (30) days of receiving your Error Notice, accepting or rejecting it along with an explanation.

24. Taxes

24.1 You are solely responsible for calculating, determining and paying any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with your use of our Software, Website and Services ("Taxes"). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to all the appropriate tax and governmental authorities. We are not obligated to, nor will we determine whether Taxes were or should have been applied, or calculated, collected, reported, paid or remitted to any tax or governmental authorities arising from any transaction.

25. Assignment

25.1 You may not transfer or assign this Agreement, or any right granted by it. You agree and acknowledge that we may assign or transfer this Agreement, as per our sole discretion in the event of any merger, sale or disposal of assets.

26. Confidentiality

26.1 You must keep the information you receive about End Users and/or your customers through the Services or the Website (“Confidential Information”) strictly confidential. You may only use such Confidential Information in connection with the Services or Website. You may not disclose or distribute Confidential Information to a third party or use the Confidential Information except as reasonably necessary to effect a transaction and other functions and services reasonably expected, such as support, reconciliation and accounting unless you received the End User or customer's prior written consent to do so.

27. Amendment

27.1 We may update or amend this Agreement and other policies on this Website from time to time. Except as otherwise provided in this Agreement, we will notify you of any changes by electronic mail or by posting a link to the amended terms on our Website.

27.2 You agree and consent that your continuance usage of the Services and the Website, after we provided you with notice of such changes, constitutes an acceptance of the amended terms and an agreement to be bound by such changes. If you do not agree to the amended changes, you must terminate your Bitvault account and discontinue your use of the Services and the Website immediately.

28. Waivers

Our failure to assert any right or provision in this Agreement shall not constitute a waiver of such right or provision.

29. Notices

You agree to accept communications from us in an electronic format, either by electronic mail or by posting a link to the provision on the Website. You further consent and agree that all terms, conditions, agreements, provisions, notices, disclosures and any other communications that we provide you electronically will be considered to be “in writing.”

30. Force Majeure

Neither party to this Agreement will be liable to the other party for any delay or non-performance of its’ obligations under this Agreement arising from any cause or causes beyond its’ reasonable control including without limitation any of the following: act of God, governmental act, war, riots, non-performance of our vendors or suppliers, fire, flood, explosion or civil commotion.

31. Severability

31.1 Should any provision of this Agreement be determined to be invalid or unenforceable under any law, rule, or regulation, then such provision shall be severed from the remainder of this Agreement, which shall continue to be valid and enforceable to the fullest extent permitted by law.

32. Survival

32.1 All provisions of this Agreement, which are intended to be extend beyond the expiration or termination of this Agreement, shall survive the termination or expiration of this Agreement.

33. Entire Agreement

33.1 These Terms and Conditions of Use together with our Privacy Policy and any other documents referenced herein, represent the entire agreement between us and you with respect to the matters contained therein. Headings are included for convenience only, and shall not be considered in interpreting this Agreement.

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